adobe livecycle designer es4 version 11.0.1.20130826.2.901444 keeps crashing when opening a PDF file

hello,

i'm trying to open a pdf file and almost immediately there is a runtime error from the microsoft visual c++ runtime library.  The message is "this application has requested the runtime to terminate it in an unusual way. Please contact the applciation's support team for more information.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: FormDesigner.exe

  Application Version: 1101.3238.2.0

  Application Timestamp: 521b3448

  Fault Module Name: MSVCR90.dll

  Fault Module Version: 9.0.30729.6161

  Fault Module Timestamp: 4dace5b9

  Exception Code: 40000015

  Exception Offset: 0005beae

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: ee90

  Additional Information 2: ee90db78ec8b0c700222f4d5a4d7f5db

  Additional Information 3: 6887

  Additional Information 4: 688755c611dbc9bf833ca718d6d4c6d9

Thanks,

-A