Adobe Acrobat XI randomly freezes when filling out form fields in a specific PDF designed by myself in LiveCycle Designer 11.
The Windows Event Log sometimes records the following:
| Error | 11/8/2013 4:09:00 PM | Application Error | 1000 | (100) | "Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928 |
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x98006f09
Faulting process id: 0x380
Faulting application start time: 0x01cedcc3eebf5e0b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: fcca7abe-48b9-11e3-b2d4-bc305bfc853b"
This indicates a hard crash, but when I've seen the issue it's the Acrobat window becoming grayed out and unresponsive (in the typical Windows fashion).
The staff member who regularly uses the PDF form indicates he's constantly having to deal with this. I've confirmed the freeze once while shadowing him for the day.
In terms of the PDF itself there's not much special-- four (4) pages filled with a lot of text, drop down and checkboxes, and three buttons that contain short snippets of code that likely never run.
What gives? How does Acrobat crash on such a straightforward PDF?